Customer Service Specialist
New
A
AccuWeatherMeteorology
Remote; State College, PAFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- One to two years
- Required Skills
- Microsoft ExcelCommunication SkillsCustomer serviceData entryCRM
Requirements
- High School Diploma or General Education Degree (GED) required.
- One to two years in customer service field required.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Word and Excel.
- Experience with data entry.
- Ability to navigate the internet and web-based programs.
- Professional telephone manner with active listening skills.
- Ability to maintain composure in stressful situations.
- Ability to multi-task and work well in teams.
- Associate degree in English, Journalism, Marketing or related field preferred.
- Experience with CRM software preferred.
- Previous call center work preferred.
Responsibilities
- Monitor assigned queues on a daily basis.
- Handle inbound customer calls and perform outbound calls for required products and follow-up.
- Identify and address customer questions, concerns, and conflict resolution.
- Analyze customer needs to ensure satisfaction, growth, and retention.
- Resolve ticketed issues in collaboration with other departments.
- Maintain product knowledge and update customers on issue status via phone or email.
View Full Description & ApplyYou'll be redirected to the employer's site
