Customer Care Specialist
New
V
VeracyteBiotech Diagnostics
Remote (US)Full-TimeMiddle
Salary$28.00 - $31.00
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in customer service
- Required Skills
- Data AnalysisSalesforceCustomer serviceCRM
Requirements
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings.
- Oncology experience is preferred.
- Bachelor's degree (B.A. or B.S.) is preferred, with relevant experience considered in lieu of education.
- Understanding of effective order and case management practices.
- Familiarity with CRM tools, preferably Salesforce.
- Strong organizational and time-management skills.
- Analytical skills to evaluate data and identify improvement opportunities.
- Strong interpersonal skills including active listening and problem-solving.
- Demonstrated ability to follow established laboratory procedures.
- Understanding of PHI protection and HIPAA compliance standards.
Responsibilities
- Manage and monitor orders and cases from submission to completion.
- Perform outbound communication with physician offices via phone, fax, and email to resolve order issues.
- Address inbound calls with empathy and provide comprehensive support to customers.
- Partner with the Sales team to anticipate customer needs and drive retention.
- Collect and analyze customer feedback to develop strategies for continuous improvement.
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