Seasonal Customer Care Associate
New
B
BaubleBarRetail Accessories
Remote, 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM ESTContractEntry
Salary$17.00- $19.00
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Job Details
- Experience
- 2+ years
- Required Skills
- ShopifyCustomer serviceGoogle WorkspaceNetSuiteCRM
Requirements
- 2+ years of professional customer service experience, preferably in e-commerce or retail.
- Proven experience managing high-volume customer inquiries.
- Experience working within a CRM or customer support platform.
- Strong technical skills and ability to navigate multiple systems simultaneously.
- Minimum typing speed of 40 WPM.
- Ability to meet performance expectations regarding productivity, quality, and resolution volume.
- Proficiency with Google Workspace (Docs and Sheets).
- Availability to work weekends and holidays during peak season.
- Commitment to a 12–18 week temporary assignment.
- Reliable high-speed internet, personal computer, and a distraction-free workspace.
Responsibilities
- Manage a high volume of customer inquiries via email, social media, and live chat.
- Assist customers with orders, returns, shipping, and product-related questions.
- Take ownership of customer concerns to provide thoughtful and efficient solutions.
- Collaborate with internal teams to deliver optimal customer experiences.
- Maintain detailed records of interactions within the CRM.
- Adhere to established processes while maintaining the company brand voice.
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