Customer Care Resolution Associate
New
3
3 Day BlindsWindow Coverings
Location: Dallas, TX, United States. This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions.Full-TimeEntry
Salary18 - 19.5 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- High school diploma or equivalent work experience.
- Ability to work full-time, five days a week with one of those days on Saturday (mandatory).
- Experience in a Customer Service based role.
- Strong communication skills.
- Proficient in Microsoft Office technology.
- Experience in a call center environment is preferred.
- Ability to identify and execute resolution on a variety of customer service issues.
- Demonstrated patience, empathy, caring, and sincerity in communication.
- Ability to multitask in a fast-paced environment and navigate multiple computer systems simultaneously.
Responsibilities
- Provide high caliber support to our sales team of Design Consultants and Installers.
- Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
- Provide valuable insight to improving overall client experience through constant feedback.
- Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
- Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
- Delight the client by exceeding expectations with their window covering needs
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