Customer Care Resolution Associate
New
3
3 Day BlindsWindow Coverings
Irvine, CA, United StatesFull-TimeEntry
Salary18 - 19.5 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime ManagementMultitasking
Requirements
- High school diploma or equivalent work experience
- Ability to work full-time, five days a week with one of those days on Saturday (mandatory)
- Experience in a Customer Service based role
- Strong communication skills
- Proficient in Microsoft Office technology
- Experience in a call center environment is preferred
- Able to identify and execute resolution on a variety of customer service issues in a prompt manner
- A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
- Adaptable to change, with an ability to learn new skills and retain information
- Detail-oriented, flexible, and able to multitask in a fast paced environment
- Comfortable with computers, with an ability to navigate multiple systems at once
Responsibilities
- Provide high caliber support to our sales team of Design Consultants and Installers.
- Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
- Provide valuable insight to improving overall client experience through constant feedback.
- Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
- Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
- Delight the client by exceeding expectations with their window covering needs
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