Customer Care Specialist
New
V
Vitality Group International, Inc.Health and Wellness
Little Rock, Arkansas, United States. Huntsville, Alabama, United States. Atlanta, Georgia, United States. Indianapolis, Indiana, United States. Detroit, Michigan, United StatesFull-TimeEntry
Salary16.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Problem SolvingCustomer serviceOrganizational skills
Requirements
- High School Diploma.
- Bachelor's degree (preferred).
- 1-2 years of customer service experience.
- Health or wellness background.
- Effective communication skills.
- Strong organization skills.
- Ability to manage multiple priorities.
- Customer focused and responsive.
Responsibilities
- Support inbound telephonic phone calls from members.
- Provide over the phone support.
- Specialize in first call resolution performance.
- Effectively manage and respond to inquiries as they are sent to you by customers.
- Submit requests to the proper departments to prevent recurring issues.
- Ensure rapid response and resolution of escalated inquiries.
- Maintain and continue to develop knowledge of the Vitality program.
- Identify problems or gaps within current processes and help devise creative solutions.
- Track, analyze and report on improvements to current processes.
- Educate customers on the program as well as navigation of the website.
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