Customer Experience Associate
New
L
LithicFintech
Candidates must be located in the United States, Canada, Netherlands, Poland, or Czech RepublicFull-Time
Salary24.1 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer serviceWritten communication
Requirements
- Excellent writing and communication skills with a keen eye for detail and grammar
- Team player comfortable working in an ever-changing startup environment
- Enthusiastic and positive person with a can-do mentality
- Fast learner eager to tackle new challenges
- Flexible and adaptable to accommodate holiday and weekend shifts
- Patient, understanding, and confident resolving issues on the spot
Responsibilities
- Interact with users directly via email and chat
- Brainstorm inventive solutions to tackle urgent customer problems
- Identify site and app issues, and communicate properly to all internal teams
- Think creatively about how to optimize each customer's experience
- Become an expert on Privacy and the service we provide our users
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