Senior Associate, Service Delivery
New
B
bswiftBenefits Administration
Remote- US, 8 AM-5 PM Central TimeFull-TimeSenior
Salary65,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years of experience in benefits administration; 3+ years of experience in a client services role; 2+ years of project management experience
- Required Skills
- Project ManagementMicrosoft ExcelQuality AssuranceTechnical support
Requirements
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
- 3+ years of experience in benefits administration.
- 3+ years of experience in a client services role.
- 2+ years of project management experience.
- Hands-on experience with benefits administration systems.
- Solid technical background with the ability to navigate complex systems.
- Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas.
- Strong written and verbal communication skills.
- Strong analytical skills with the ability to synthesize complex data into actionable insights.
- Ability to operate effectively and make timely decisions in a fast-paced environment.
Responsibilities
- Resolve client issues by responding to inquiries and leveraging internal systems.
- Triage client tickets and inquiries within 24 hours.
- Support and provide technical guidance during the implementation of new client benefits websites.
- Maintain and update client sites, including benefit class matrices, rates, permissions, and site text.
- Perform quality assurance testing on client sites.
- Manage workflow related to the setup and maintenance of carrier and payroll feeds.
- Prepare and deliver technical and product presentations, demonstrations, and trainings.
- Identify and drive continuous process improvements and operational efficiencies.
- Coach and mentor team members.
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