Account Manager
New
R
RenderCloud Infrastructure
Remote: United StatesFull-TimeMiddle
Salary$185K - $240K; $185K – $240K • Offers Equity • Offers Commission; On Target Earnings $185K – $240K • Offers Equity • Offers Commission
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessAccount ManagementData analytics
Requirements
- 5+ years of experience in an Account Management or Customer Success role.
- Demonstrated experience in the cloud infrastructure or developer tooling space.
- Commercial mindset with a track record of managing renewals, expansion, and contract negotiation.
- Experience using product usage data or analytics to identify customer health and expansion opportunities.
- Strategic ability to connect customer technical challenges to business goals.
- Experience engaging stakeholders ranging from senior engineers to C-level executives.
- Familiarity with product-led growth (PLG) and self-service customer motions.
- Proven ability to build and shape new processes and playbooks from the ground up.
- Empathy and passion for helping developer and engineering teams succeed.
Responsibilities
- Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model.
- Build and run scalable programs that drive adoption and expansion like onboarding journeys and lifecycle campaigns.
- Share best practices and technical guidance in partnership with Customer Engineers.
- Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data.
- Execute contracting motions across the book, including renewals, annualization, and commercial expansion.
- Partner cross-functionally with Product, Marketing, and Support to surface customer insights.
- Track and report on program performance, iterating based on data results.
View Full Description & ApplyYou'll be redirected to the employer's site
