Support Analyst
G
GorillaEnergy Intelligence
Texas, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Two to three years
- Required Skills
- PythonJiraRESTful APIsZendeskTroubleshootingTechnical support
Requirements
- Two to three years in a technical, customer-facing role
- Clear, warm, and precise writing skills
- Structured problem-solving approach
- Comfort using browser developer tools
- Ability to analyze logs and error messages
- Experience using AI tools and critical understanding of their limitations
- Familiarity with APIs, Python, Zendesk, and Jira is considered a plus
Responsibilities
- Own first response and triage for US customers on your shift
- Turn vague reports into reproducible cases, and hand them to engineering complete
- Use our knowledge base, Zendesk automation and AI tooling to close routine issues fast
- Add to the knowledge base every time you find a gap
- Grow toward independent tier-2 troubleshooting
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