Customer Education Specialist
A
AlphaSenseMarket Intelligence
Remote - United StatesFull-TimeMiddle
Salary$60,000 — $79,000 USD
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Job Details
- Experience
- 1-2 years of experience in customer education, project coordination, program management, or a related field
- Required Skills
- Project CoordinationStakeholder managementProcess improvement
Requirements
- 1-2 years of experience in customer education, project coordination, program management, or a related field.
- Strong organizational skills with a proven ability to build processes, templates, and systems.
- Comfortable using AI tools to build and automate workflows.
- Ability to synthesize fast-moving, ambiguous information into clear team next steps.
- Curiosity about product and ability to collaborate effectively with Product and Product Marketing stakeholders.
- Demonstrated ability to execute against defined processes.
- Proactive in seeking guidance on prioritization and strategy when necessary.
Responsibilities
- Join Product and Product Marketing GTM meetings to track notes and action items.
- Translate product roadmap and launch updates into clear asset requirements for the education team.
- Coordinate content execution across In-App, LMS, Help Center, vILT, and Certification channels.
- Utilize AI tools to automate repetitive tasks and accelerate content production workflows.
- Build and maintain templates, trackers, and workflows to ensure team alignment.
- Identify and flag risks or conflicts in project roadmaps and launch timelines early.
- Support day-to-day execution of education initiatives to ensure deadlines are met.
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