Senior ServiceNow Implementation Specialist
New
J
JobgetherIT Security & Services
Based in United StatesFull-TimeSenior
Salary102,000 - 187,000 USD per year
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Job Details
- Experience
- 10+ years of overall professional work experience is required. 5+ years of hands-on experience administering, configuring, or implementing the ServiceNow platform
- Required Skills
- AgileStakeholder managementScriptingServiceNow
Requirements
- Bachelor’s degree required; degree in Engineering, Finance, Economics, Operations Research, Mathematics, or a related discipline preferred.
- 10+ years of overall professional work experience.
- 5+ years of hands-on experience administering, configuring, or implementing the ServiceNow platform.
- Demonstrated experience implementing and deploying ServiceNow modules within client environments using Agile and DevSecOps methodologies.
- Demonstrated experience with ServiceNow Business Rules and scripting capabilities.
- Experience implementing ServiceNow solutions for clients within the U.S. Federal Government is strongly preferred.
- ServiceNow Certified System Administrator certification preferred.
- ServiceNow Certified Implementation Specialist — Customer Service Management (CSM) certification preferred.
- Strong requirements-analysis, critical-thinking, and stakeholder-management skills.
- Willingness to travel occasionally within the Continental United States (CONUS).
Responsibilities
- Deliver the full ServiceNow implementation lifecycle, from requirements analysis and solution development through deployment and capability demonstrations.
- Work effectively within Agile teams and DevSecOps methodologies while collaborating virtually with distributed technical and client-facing teams.
- Develop a strong understanding of customer business processes, operational challenges, and mission requirements to translate them into effective ServiceNow solutions.
- Coordinate with client stakeholders to gather, clarify, prioritize, and implement functional and technical requirements on the ServiceNow platform.
- Provide senior-level technical expertise and guidance on implementation questions, platform capabilities, configuration decisions, and technical challenges.
- Configure and customize ServiceNow applications, including business rules, workflows, UI actions, reports, dashboards, workspaces, and user portals.
- Deliver in-progress and final demonstrations of implemented ServiceNow capabilities to client stakeholders.
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