Specialist, Customer Service
New
E
EntegrisManufacturing
This person will need to be based in Arizona but will work remotely.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Mandarin
- Experience
- Minimum of 2 years of professional experience in customer service, operations, or related business support roles
- Required Skills
- SAPMicrosoft OfficeAnalytical SkillsCustomer serviceProcess improvement
Requirements
- Bachelor’s degree in Business or a related field, or equivalent professional experience.
- Minimum of 2 years of professional experience in customer service, operations, or related business support roles.
- Ability to exercise independent judgment and discretion.
- Strong analytical and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Mandarin language skills (strongly preferred).
- SAP experience (preferred).
- Experience in manufacturing or ISO-regulated environments (preferred).
Responsibilities
- Independently analyze customer orders and non-routine requests to support accurate fulfillment.
- Serve as the primary point of contact for assigned customers to manage issues and determine courses of action.
- Identify and monitor shipping and billing holds, account discrepancies, or service risks.
- Resolve accounts receivable issues by interpreting policy and coordinating with Finance.
- Review and evaluate customer purchase orders for compliance alignment and authorize SAP entry.
- Analyze consignment inventory usage trends and demand forecasts to develop replenishment recommendations.
- Manage quality notifications and return material processes.
- Apply regulatory knowledge to assess customer transactions for export and compliance risk.
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