Remote Medical Customer Service Specialist
New
C
Community Health SystemsHealthcare
United States, 8:30 AM to 5:00 PM Arizona MSTFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Microsoft Office SuiteCommunication SkillsProblem SolvingCustomer service
Requirements
- High School Diploma or GED required.
- Associate Degree or some college coursework in a related field preferred.
- 1-2 years of customer service experience required, preferably in a call center or help desk environment.
- Familiarity with CRM software and customer service tools preferred.
- Strong verbal and written communication skills.
- Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
- Excellent problem-solving and critical-thinking abilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy and quality.
- Demonstrated ability to work independently and as part of a team.
- Strong interpersonal skills and the ability to build rapport.
Responsibilities
- Respond to customer inquiries through phone, email, chat, or other communication channels.
- Resolve customer issues by identifying needs, determining root causes, and implementing effective solutions.
- Escalate complex or unresolved issues to appropriate team members or departments.
- Provide triage support for common issues related to platforms, applications, and back-office processes.
- Document all interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Maintain quality standards and key performance indicators (KPIs) for productivity and customer satisfaction.
View Full Description & ApplyYou'll be redirected to the employer's site
