Remote Client Services Specialist
D
Disruptive AdvertisingDigital Marketing
Radcliff, KYFull-TimeMiddle
Salary29 - 33 USD per hour
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Job Details
- Required Skills
- Customer serviceTime ManagementDigital MarketingAccount ManagementCRM
Requirements
- Previous experience in customer service, account management, or a related capacity.
- Excellent speaking and writing communication abilities.
- Strong organizational and time-management skills.
- Proven ability to handle multiple priorities and deadlines simultaneously.
- High attention to detail and adherence to protocol.
- Experience with and comfort in independent, remote work environments.
- Expertise in common office tools including email, video conferencing, and spreadsheets.
- Proficiency in project management software and CRM systems.
- Ability to quickly learn new software, processes, and systems.
- Professional demeanor when working with clients and colleagues.
- Preferred: Professional experience in digital marketing, advertising, or technology sectors.
- Preferred: Experience managing multiple accounts or stakeholder relationships.
Responsibilities
- Facilitate client assignments and handle all inquiries, requests, and daily account tasks.
- Communicate with clients via email and meetings in a professional, concise, and timely manner.
- Collaborate with internal staff to compile data and ensure follow-up tasks are completed.
- Track client priorities, deadlines, deliverables, and outstanding items with precision.
- Assist with meeting planning, agenda development, and documentation of action items.
- Monitor client requests and prioritize escalated issues.
- Maintain accurate client records and data in company systems and project management software.
- Identify recurring service issues and present relevant patterns to internal departments.
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