- Support Client Service Managers and account teams with day-to-day client service activities.
- Assist clients with requests related to their accounts, projects, campaigns, and services.
- Communicate with clients through email, video meetings, telephone, and other approved communication channels.
- Update, maintain, and access client account information, documents, project records, and related materials.
- Ensure necessary information and documentation are received, organized, and properly recorded.
- Coordinate internal meetings, client meetings, and follow-up activities for account teams.
- Prepare reports, presentations, meeting materials, and other client-facing or internal documents.
- Maintain accurate and organized client and company records.
- Track outstanding requests, action items, and follow ups to help ensure timely completion.
- Collaborate with internal marketing, creative, analytics, and operations teams as needed to support client needs.
Project ManagementMicrosoft ExcelCustomer service+1 more