Client Services Associate
New
D
Disruptive AdvertisingDigital Advertising
Work independently in a fully remote environmentFull-TimeMiddle
Salary28 - 34 USD per hour
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Job Details
- Experience
- 2 years preferred
- Required Skills
- Project ManagementMicrosoft ExcelCustomer serviceDigital Marketing
Requirements
- Bachelor’s degree preferred or equivalent combination of education and relevant experience.
- Prior experience in client services, customer service, account coordination, marketing, business operations, or a related field preferred.
- Proficient in Microsoft Office Suite programs, including Excel, Word, and Outlook.
- Strong organizational skills with the ability to manage multiple projects, deadlines, and priorities.
- Proven ability to review information, analyze data, and communicate findings accurately.
- Familiarity with digital marketing, advertising, analytics, or client account management is a plus.
- Exemplary track record of customer service and professional communication.
- Strong written and verbal communication skills.
- Demonstrated attention to detail and commitment to accuracy.
- Ability to work independently while maintaining effective communication and collaboration with a remote team.
- Comfortable learning and using digital communication, project management, and client relationship management platforms.
Responsibilities
- Support Client Service Managers and account teams with day-to-day client service activities.
- Assist clients with requests related to their accounts, projects, campaigns, and services.
- Communicate with clients through email, video meetings, telephone, and other approved communication channels.
- Update, maintain, and access client account information, documents, project records, and related materials.
- Ensure necessary information and documentation are received, organized, and properly recorded.
- Coordinate internal meetings, client meetings, and follow-up activities for account teams.
- Prepare reports, presentations, meeting materials, and other client-facing or internal documents.
- Maintain accurate and organized client and company records.
- Track outstanding requests, action items, and follow ups to help ensure timely completion.
- Collaborate with internal marketing, creative, analytics, and operations teams as needed to support client needs.
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