Customer Service Associate Specialist
New
E
EnsembleRevenue Cycle Management
Individuals who reside and are authorized to work within the United StatesFull-TimeMiddle
Salary17 - 18.65 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years’ experience in healthcare industry preferred
- Required Skills
- Customer serviceCritical thinking
Requirements
- High School Diploma or GED
- 1-2 years experience in healthcare industry preferred
- Customer Service and Call Center experience preferred
- Knowledge of all areas of the Revenue Cycle
- Must be inquisitive and demonstrate openness to innovation and AI
- Ability to work effectively in a remote environment
- Access to a secure home office
- Reliable high-speed internet service with minimum speeds of 50 MBPS
- Must obtain CRCR certification within 9 months of hire
- Willingness to travel to and work onsite at client, temporary, or corporate office locations
Responsibilities
- Answer patient questions regarding statements
- Post guarantor payments
- Set up payment plans within company policies
- Research and resolve patient account issues
- Coordinate with other departments to resolve patient requests
- Connect patients with financial counseling for charity screening
- Communicate patient balances
- Meet departmental collection goals while providing excellent customer service
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