Online Exams & Customer Experience Assistant
New
P
PeopleCertCertification Services
Thessaloniki, Central Macedonia, Greece, 24/7 rotating shiftsFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French, English
- Required Skills
- Customer serviceData entry
Requirements
- Excellent command of the English and French language (native-like or C2 level preferred).
- Advanced computer literacy (ECDL Advanced certification is a plus).
- Ability to work in 24/7 rotating shifts, including night shifts, weekends, and holidays.
- Strong organizational skills and ability to work in a high-volume, deadline-driven environment.
- Excellent interpersonal, verbal, and written communication skills.
- Bachelorâs degree is considered an asset.
- Previous experience in a similar function is considered an asset.
- Experience in certification or exam administration is a plus.
- Self-driven and flexible with a customer-centric approach.
Responsibilities
- Provide exemplary customer service to candidates, testing centers, and stakeholders via email, chat, and phone.
- Address inquiries and resolve issues to ensure a positive customer experience during exam and certification processes.
- Oversee the secure and fair conduct of exams on online platforms or at testing centers.
- Enforce exam protocols to maintain the integrity of the certification process.
- Handle technical or procedural issues arising during examinations.
- Execute administrative tasks including exam registration, scheduling, and result processing.
- Maintain accurate records and ensure compliance with internal standards.
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