Online Exams & Customer Experience Assistant - Italian Speaking
New
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PeopleCertCertification Services
Thessaloniki, Central Macedonia, Greece, 24/7 rotating shiftsFull-TimeEntry
SalaryMonthly Bonus upon Performance
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Job Details
- Languages
- English, Italian
- Required Skills
- Customer serviceData entry
Requirements
- Excellent command of English and Italian (native-like or C2 level desired).
- Advanced computer literacy (ECDL Advance level certification is a plus).
- Availability to work in 24/7 rotating shifts, including nightshifts, weekends, and holidays.
- Excellent interpersonal, verbal, and written communication skills.
- Well-organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment.
- Bachelorâs degree (asset).
- Previous experience in a similar position (asset).
- Prior working experience in certification, training, or exam fields (advantage).
Responsibilities
- Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination and certification process.
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle any technical or procedural issues that may arise during exams.
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in internal systems ensuring compliance with procedures and standards.
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