Online Exams & Customer Experience Assistant
New
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PeopleCertCertification and Assessment
Athens, Attica, Greece. Thessaloniki, Central Macedonia, Greece. Patras, Western Greece, Greece. Heraklion, Crete, Greece. Larissa, Thessalia, Greece, 24/7 rotating shiftsFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Customer service
Requirements
- Bachelorâs degree in any discipline (preferred).
- Excellent command of English & Spanish (native-like or C2 level certification desired).
- Advanced computer literacy required; ECDL Advance level certification is a plus.
- Excellent interpersonal, verbal, and written communication skills.
- Well-organized, self-driven, flexible, and capable of working in a high-volume, deadline-driven environment.
- Ability to work in 24/7 rotating shifts, including nights, weekends, and holidays.
- Previous experience in a similar position or function is considered an asset.
- Prior working experience in certification, training, or exam fields is an advantage.
Responsibilities
- Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle any technical or procedural issues that may arise during exams.
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in systems, ensuring compliance with established procedures and standards.
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