Senior Technical Success Enablement Manager
New
C
CoveoSaaS, Artificial Intelligence
Province of Ontario (Canada); Province of Quebec (Canada)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- RESTful APIsStakeholder management
Requirements
- 5+ years of experience across enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline.
- Experience building and leading enablement programs for technical or highly specialized audiences.
- Strong understanding of the behaviors that drive customer adoption, retention, and value realization.
- Technical aptitude and credibility, with the ability to understand enterprise software architecture, integrations, application programming interfaces (APIs), data flows, troubleshooting concepts, and complex customer environments.
- Strong facilitation, communication, and stakeholder-management skills.
- Ability to simplify complex concepts, coach others, and influence senior leaders and technical experts across functions.
Responsibilities
- Own the Technical Success enablement strategy and roadmap, identifying capability gaps and defining competency expectations, learning paths, and proficiency standards.
- Build scalable onboarding and continuous learning journeys that accelerate customer readiness and develop capabilities throughout Technical Success practitioners’ progression.
- Partner with Product and technical subject-matter experts to translate Coveo Platform architecture, capabilities, implementation patterns, integrations, and technical best practices into practical, role-specific learning.
- Strengthen how Technical Success practitioners diagnose customer situations, uncover risks and opportunities, and connect technical decisions to adoption, business outcomes, and value realization.
- Develop customer-facing capabilities including discovery, executive communication, consultative conversations, stakeholder management, storytelling, objection handling, and influencing without authority.
- Create assessments, certifications, labs, and other applied learning experiences, measuring proficiency, behavior change, adoption, and enablement’s contribution to Technical Success outcomes.
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