Client Success Manager
New
I
IntellectMental Health Benefits
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- Project ManagementData AnalysisStakeholder managementRelationship buildingAccount Management
Requirements
- Bachelor's degree in Business, Management, or related field required
- At least 3 years of experience in client success, account management, or management consulting
- Experience in healthcare, HR, change management, or benefits industries preferred
- Proven track record of successful project delivery and managing large, complex projects
- Strong strategic thinking skills with ability to develop and execute a strategic vision
- Excellent communication and interpersonal skills
- Ability to build trust and rapport with senior HR and business stakeholders
- Ability to work independently and as part of a team with a strong sense of accountability
- Familiarity with mental health benefits and/or related industries is a plus
- Master's degree is a plus
Responsibilities
- Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
- Own end-to-end delivery of the mental health benefits platform across assigned clients
- Develop and execute customised mental health programme strategies aligned to each client’s workforce needs
- Build strong, long-term relationships with senior HR and business stakeholders
- Drive client satisfaction, retention, and expansion opportunities
- Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
- Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy
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