Associate Director, Client Management
P
People ProfilersHRTech SaaS
Source API remote eligibility restrictions: MalaysiaFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in Customer Success, Account Management, or Client Services, with at least 5+ years in a leadership role
- Required Skills
- Data AnalysisSalesforceMS OfficeStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- Bachelor's degree required; MBA or equivalent is a plus.
- 10+ years of experience in Customer Success, Account Management, or Client Services.
- 5+ years in a leadership role managing regional or global B2B client-engagement teams.
- Strong track record managing enterprise B2B client relationships, preferably in HRTech, SaaS, or professional services.
- Deep understanding of HR, talent acquisition, and compliance-driven environments.
- Proven ability to influence senior C-suite stakeholders and drive business resolution.
- Experience working in a global MNC and navigating complex, matrixed organizations.
- Experience managing teams in a home-based environment.
- Proficiency in MS Office and CRM systems like Salesforce.
- Strong analytical skills, including data mining, analysis, and presentation.
- Exceptional leadership, communication, and stakeholder management skills.
Responsibilities
- Hire, lead, mentor and develop a team of high-performing client managers supporting clients in multiple markets in Asia.
- Ensure the team is equipped with the knowledge, tools, and resources to support client programs.
- Drive proactive client engagement to improve onboarding speed, reporting, and service delivery.
- Establish success metrics, KPIs, and reporting to measure performance and client satisfaction.
- Serve as a strategic partner to Customer Success and Sales to support client engagement and revenue goals.
- Act as an escalation point of contact for the team and manage client issues.
- Collaborate with internal departments including Global Customer Care, Operations, and Product on strategic initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
