Collections Specialist
New
T
The Sociable SocietyMarketing & Media
Open to applicants in Costa Rica, Argentina and MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelCustomer serviceTime ManagementGoogle SheetsAccount ManagementCRM
Requirements
- 3+ years of collections, customer account management, or customer service experience.
- Previous experience working for a U.S.-based company.
- Exceptional written and verbal communication skills.
- Strong professional email communication experience.
- Outstanding organizational and time-management skills.
- Ability to manage a high-volume workload with competing priorities.
- Strong attention to detail and documentation practices.
- Ability to maintain professionalism in challenging conversations.
- Proficiency in Microsoft Excel, Google Sheets, and CRM/account management systems.
Responsibilities
- Monitor outstanding customer invoices and prioritize collection efforts.
- Conduct consistent and professional follow-up with customers regarding past-due invoices.
- Maintain a structured collection cadence to maximize payment recovery.
- Document all collection efforts, communications, and payment commitments in company systems.
- Provide regular updates to internal stakeholders and collaborate with Finance and Operations teams.
- Assist with weekly and monthly collections reporting and identify aging trends.
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