Intake Specialist
New
V
VoxideaLegal Services
Brazil. Honduras. Guatemala. Mexico. ArgentinaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1 or higher) and Spanish or Portuguese
- Experience
- 3+ years
- Required Skills
- Customer service
Requirements
- Bachelor’s degree.
- 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Proficiency in managing calendars and information flow.
- Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
- Excellent organizational and time-management skills.
- Ability to maintain discretion and confidentiality when handling sensitive information.
- Permanent residency in Latin America.
- Own a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Responsibilities
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
- Collect important information to understand client needs and assess how the firm can help.
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
- Complete legal forms and manage records of customer interactions.
- Schedule and coordinate consultations with legal experts.
- Follow up with clients to ensure their needs are met or provide additional support.
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.
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