Legal Intake Specialist - Personal Injury
O
Ovation Law FirmLegal Services
Source API remote eligibility restrictions: Guatemala. This position is only open to candidates located in LATAM., U.S. business hoursFull-TimeEntry
Salary$5-$8 Hourly DOE
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Job Details
- Languages
- English (C1 level), Spanish
- Experience
- At least 1 year
- Required Skills
- SalesforceCustomer serviceData entry
Requirements
- At least 1 year of experience in a high-volume call center, customer service, or medical/legal office.
- Fluent in both English (C1 level) and Spanish.
- Sales-minded approach focused on client intake and education.
- Ability to type 45+ WPM while navigating multiple software platforms.
- Ability to work independently from a home office with stable, high-speed internet (min 25 Mbps).
- Must have a laptop/desktop with min 8GB RAM and Intel Core i5 processor or higher.
- Available to work U.S. business hours.
- Willingness to use time-tracking software.
Responsibilities
- Respond to incoming inquiries via phone, web forms, and chat in real time.
- Conduct compassionate discovery calls to assess incident details, injuries, liability, and insurance status.
- Apply scripts and qualification criteria to determine case fit for partner legal teams.
- Perform live warm transfers or schedule callbacks for qualified leads using a sales-minded approach.
- Document caller information and outcomes in Salesforce.
- Manage follow-ups for pending leads and re-engage prospects.
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