Bilingual Client Intake Specialist
New
T
The Law Offices of Sabrina Li, P.C.Immigration Law
Argentina, Colombia, Guatemala and the Philippines, 8:00 AM to 5:00 PM Pacific Time (PST)ContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in Spanish and English
- Experience
- Minimum of 2 years
- Required Skills
- Microsoft Office SuiteCustomer serviceCRM
Requirements
- Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role.
- Fluent in Spanish and English, both written and verbal.
- Bachelor's degree in communications, business administration, or related field preferred.
- Prior experience with a U.S.-based law firm, preferably specializing in immigration law, highly preferred.
- Familiarity with CRM software, virtual communication tools, and scheduling applications.
- Proficiency in Microsoft Office Suite and email management systems.
- Strong interpersonal skills, attention to detail, and ability to multitask.
- Reliable internet connection and dedicated home office setup.
- Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.
Responsibilities
- Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Spanish-English bilingual support.
- Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
- Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients.
- Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team.
- Maintain accurate and up-to-date client records using CRM systems.
- Liaise professionally with clients, business partners, and third parties.
- Collaborate closely with attorneys and team members to ensure smooth communication and efficient workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
