Polish & English Speaking Intake Specialist
New
V
VoxideaLegal services
Workable locations: Poland. Canada. Czechia. Ukraine. ArgentinaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual in English (C1 or higher) and Polish, both spoken and written.
- Experience
- 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Required Skills
- Customer service
Requirements
- Hold a bachelor’s degree.
- Have 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Be bilingual in English (C1 or higher) and Polish, both spoken and written.
- Be proficient in managing calendars and information flow with accuracy and efficiency.
- Demonstrate organizational and time-management skills.
- Maintain discretion and confidentiality when handling sensitive information.
- Sales, customer service, or legal experience is preferred.
- Permanently reside in Latin America.
- Own a reliable Windows or Mac laptop from 2017 or newer and have a stable internet connection.
Responsibilities
- Serve as the first contact for leads through phone or email.
- Collect information to understand client needs and assess how the firm can help.
- Listen empathetically and guide individuals to appropriate resources within or outside the firm.
- Complete legal forms and manage records of customer interactions.
- Schedule and coordinate consultations with legal experts.
- Follow up with clients to ensure their needs are met or provide additional support.
- Book appointments, manage schedules, and organize paperwork.
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