Bilingual Client Intake Specialist (Mandarin & English)
New
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The Law Offices of Sabrina Li, P.C.Immigration Law
China. Taiwan. Philippines. Malaysia, 8:00 AM to 5:00 PM Pacific Time (PST); alternative shift arrangements may be considered.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in Mandarin and English, both written and verbal (required)
- Experience
- Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role
- Required Skills
- Microsoft Office SuiteCustomer serviceCRM
Requirements
- Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role.
- Fluent in Mandarin and English, both written and verbal.
- Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred).
- Bachelor's degree in communications, business administration, or related field preferred.
- Familiarity with CRM software, virtual communication tools, and scheduling applications.
- Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.
- Strong interpersonal skills, attention to detail, and ability to multitask.
- Reliable internet connection and dedicated home office setup.
- Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.
Responsibilities
- Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support.
- Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
- Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients.
- Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team.
- Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress.
- Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships.
- Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction.
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