Training Specialist
New
R
Resolv.GlobalHealthcare BPO
100% remote from México, U.S. business hoursContractMiddle
Salary6.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 1 year of previous remote work experience
- Required Skills
- Customer serviceCoaching
Requirements
- Previous BPO/contact center training experience
- Healthcare/medical customer experience
- Previous experience delivering training to customer service/contact center teams
- At least 1 year of previous remote work experience
- Fully bilingual in English and Spanish
- Excellent spoken and written English
- Strong presentation and communication skills
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and Wired USB Headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
Responsibilities
- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions in a professional and engaging manner
- Explain processes, procedures, systems, and customer service expectations clearly
- Use different teaching approaches to accommodate different learning styles
- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide constructive feedback and coaching throughout training
- Support learners who require additional guidance
- Help prepare new hires for the transition from training into production
- Work closely with Team Leads and other leadership members to support learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training delivery when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment
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