Fulfillment Specialist
New
L
LightspeedCommerce Platform
ManilaFull-TimeMiddle
SalaryMarket-leading salary package
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- SalesforceNetSuiteSlackZendeskCRM
Requirements
- Previous experience in an operational, administrative, fulfillment, or similar role.
- Strong time management, organization, and multitasking skills, with the ability to manage competing priorities effectively.
- A curious and resourceful approach, with the confidence to ask questions, investigate issues, and find the information needed to get things done.
- Excellent attention to detail and a proactive, solutions-focused approach to problem-solving.
- Comfortable working in technical environments and learning new systems.
- CRM experience considered an advantage.
- Previous fulfillment or logistics experience is highly regarded.
- Strong written and verbal English communication skills, with the ability to work effectively with customers, internal teams, and external partners.
Responsibilities
- Manage hardware orders and fulfillment activities, ensuring customers receive their equipment accurately and on time.
- Coordinate with internal teams, distributors, suppliers, and courier partners to facilitate shipments, stock allocations, urgent requests, and delivery-related issues.
- Oversee hardware returns, warranty claims, and replacement processes, ensuring appropriate troubleshooting is completed and customers are guided through the RMA process.
- Monitor and manage requests across multiple systems and communication channels, including Zendesk, Salesforce, NetSuite, Slack, and Lightspeed's hardware ordering platforms.
- Provide timely updates and support to internal stakeholders and customers regarding orders, shipments, returns, and hardware-related inquiries.
- Contribute to operational projects and other fulfillment initiatives that support the ongoing success of the team and customer experience.
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