Seasonal Live Services Agent
New
J
JobgetherHome Services
Based in Canada, 9:00 AM to 5:30 PM EST trainingContractEntry
Salary19.7 - 24.13 CAD per hour
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Job Details
- Required Skills
- Communication SkillsProblem SolvingTime ManagementMultitaskingTroubleshootingActive listeningCRMCustomer support
Requirements
- Proven experience in customer support, client service, or other direct customer-facing roles.
- Strong communication skills across phone and email, including active listening and professional grammar.
- Familiarity with CRM systems and internal administrative platforms.
- Strong problem-solving and troubleshooting abilities.
- Ability to multitask, prioritize demands, and maintain quality in a fast-paced environment.
- Self-motivated, proactive approach with a willingness to take initiative.
- Ability to work a three-month seasonal contract.
- Flexibility to complete full-time training during the first three weeks from 9:00 AM to 5:30 PM EST.
- Availability for morning, daytime, and evening shifts, including weekends and holidays.
- Experience in the home services industry is considered an advantage.
Responsibilities
- Serve as the primary point of contact for customers by phone, addressing their questions and needs from initial interaction through resolution.
- Explain scheduling options, available services, membership benefits, and relevant opportunities.
- Investigate customer concerns and develop creative solutions by leveraging available service partners and resources.
- Guide customers through potential solutions, book services, and follow up to ensure satisfaction.
- Meet established performance targets, including contact rates, bookings, and memberships.
- Use internal administrative and CRM tools effectively to manage customer interactions and service information.
- Collaborate with the Live Services team and train or mentor new team members when required.
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