Customer Service Representative
New
J
JobgetherHealthcare
CanadaFull-TimeMiddle
SalaryCAD $74,451–$92,391
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Job Details
- Languages
- French and English
- Experience
- Bachelor’s degree plus at least 2 years of customer service experience; or high school diploma plus at least 6 years of customer service experience.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Bachelor’s degree or higher from an accredited institution plus at least 2 years of customer service experience; alternatively, a high school diploma plus at least 6 years of customer service experience.
- Fluent in both French and English, with strong written and verbal communication skills in both languages.
- Previous customer service experience within the healthcare sector.
- Professional experience working with ERP systems.
- Strong customer relationship and conflict-resolution skills, with the ability to handle difficult or non-routine inquiries professionally.
- Demonstrated analytical and problem-solving abilities, particularly when investigating order, product, pricing, inventory, or master-data issues.
- Ability to work independently while collaborating effectively with internal teams and external customers.
- Strong organizational skills and attention to detail, particularly when managing multiple customer requests and worklists.
- Self-motivated approach with the initiative to identify issues and develop solutions proactively.
- Experience leading or contributing to cross-functional projects is preferred.
- Willingness to travel domestically up to approximately 5% when required.
Responsibilities
- Manage customer orders throughout the complete lifecycle, from order entry through fulfillment and delivery.
- Handle customer inquiries and requests relating to order status, product information, complaints, pricing, shipping, inventory, invoicing, and related issues.
- Communicate clearly and professionally with external customers and internal stakeholders by telephone and written correspondence.
- Manage assigned worklists and raise internal tickets to coordinate resolution of order management, shipping, tracking, product, pricing, and invoicing issues.
- Investigate and resolve discrepancies involving material information records and master data through systematic problem-solving.
- Handle non-routine, sensitive, and complex customer inquiries, adapting approaches to identify effective solutions.
- Coordinate with cross-functional teams to resolve customer issues efficiently and maintain service continuity.
- Identify opportunities to improve customer service processes, tools, and workflows, and contribute to implementing practical solutions.
- Take proactive ownership of potential issues, resolving concerns before they escalate and supporting positive customer outcomes.
- Contribute to cross-functional projects and initiatives that enhance operational efficiency and customer experience.
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