Customer Service Rep
New
S
Spade RecruitingCustomer Service
CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceActive listeningData entry
Requirements
- Strong communicators with great listening skills
- Professional, patient, and respectful
- Organized and detail-oriented
- Reliable, motivated, and open to learning
- Comfortable using computers, online forms, and video meeting platforms
- Able to work well independently and as part of a team
Responsibilities
- Managing inbound and outbound calls with members who have requested information
- Scheduling and conducting virtual appointments to review benefit options
- Explaining programs, eligibility, and next steps in a clear and professional manner
- Assisting with forms, applications, and required documentation
- Maintaining accurate digital records and ensuring completed files are reviewed properly
- Participating in training, coaching, and mentorship sessions
- Working closely with team members and leadership to provide consistent member support
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