Strategic Account Manager
New
J
JobgetherFraud, Payments, Compliance
Based in BrazilFull-TimeSenior
SalaryCompetitive compensation package combining cash and equity.
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Job Details
- Languages
- Portuguese, English, Spanish
- Experience
- 7+ years
- Required Skills
- SalesforceComplianceAccount Management
Requirements
- Bachelor’s degree in Business, Engineering, or a related field.
- 7+ years of experience in B2B SaaS account management, customer success, or solutions architecture.
- Professional fluency in Portuguese, English, and Spanish.
- Experience in at least two of the following: payments, fraud, cryptocurrency, or compliance.
- Strong familiarity with the Brazilian market, including payment processing, fraud typologies, KYC, AML, and sanctions screening.
- Strong analytical capabilities and ability to use data and BI tools for decision-making.
- Working knowledge of API integrations and technical understanding for first-level support.
- Ability to manage complex enterprise relationships and balance strategic priorities.
- High degree of ownership, self-motivation, and adaptability.
- Experience with tools such as Salesforce, Pylon, and Notion is desirable.
Responsibilities
- Own strategic relationships with major enterprise accounts, serving as the primary point of contact and trusted advisor.
- Develop and execute account strategies focused on customer success, retention, adoption, and long-term growth.
- Proactively identify expansion, cross-sell, and upsell opportunities.
- Lead the end-to-end customer implementation and go-live lifecycle in coordination with internal stakeholders.
- Translate complex product, technology, fraud, and compliance challenges into clear, practical recommendations.
- Monitor, analyze, and communicate key performance indicators, including fraud rates and system performance.
- Collaborate with Solutions Architects, Data Scientists, and Integration teams to resolve issues.
- Provide first-level technical guidance around API integrations.
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