Mid Market Onboarding Coach
C
CloudbedsHospitality Software
Location: SwitzerlandFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years of hospitality operations experience; 2+ years of SaaS onboarding preferred.
- Required Skills
- SalesforceProject CoordinationChange ManagementCustomer SuccessAccount Management
Requirements
- 4+ years of hospitality operations experience in leadership or senior operational roles.
- 2+ years of SaaS onboarding, implementation, or customer-facing software experience (preferred).
- Expertise in hotel operations including front office, reservations, revenue management, and property management systems.
- Strong consultative, problem-solving, and project coordination skills.
- Exceptional technical aptitude and ability to leverage AI for process automation.
- Ability to engage and influence stakeholders from operational users to property leadership.
- Experience with PMS, CRS, Channel Managers, or Revenue Management Systems (strongly preferred).
- Experience supporting multi-property or complex hospitality organizations (a plus).
- Strong proficiency in Salesforce for record-keeping and data management.
Responsibilities
- Manage and guide the onboarding experience for assigned mid-market properties, ensuring customer readiness, adoption, and confidence.
- Serve as a trusted advisor, providing strategic guidance on operational workflows, change management, and system configuration.
- Partner with Project Management to execute onboarding plans and manage dependencies.
- Facilitate consultative training via video, phone, and email through hypercare to transition customers to support.
- Collaborate cross-functionally to convert customer feedback into systemic operational improvements.
- Maintain accurate records of activities in Salesforce and identify opportunities for feature expansion.
View Full Description & ApplyYou'll be redirected to the employer's site
