Onboarding Manager
New
B
Boulevard Labs, Inc.SaaS, Self-care
USAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team
- Required Skills
- LeadershipProject ManagementData AnalysisSalesforceCustomer SuccessSaaSCoachingCRM
Requirements
- 3+ years in SaaS onboarding, implementation, or customer success.
- At least 1–2 years of experience leading a team.
- Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline.
- Strong coaching skills with the ability to translate metrics into behavior change.
- Experience with CRM tools like Salesforce for data hygiene and reporting.
- Experience with project management or implementation platforms.
- Comfort operating in a fast-paced, metrics-driven environment.
- Strong written and verbal communication skills.
Responsibilities
- Manage and develop a team of 8–12 Onboarding Specialists through structured 1:1s, coaching, and performance reviews.
- Drive a culture of ownership, coaching specialists to lead customer timelines firmly.
- Run structured weekly portfolio reviews to manage at-risk and aging accounts.
- Track and enforce efficiency standards to eliminate backlog drag.
- Partner with Sales and Customer Success to ensure clean handoffs and represent the SMB customer voice to Product and Engineering.
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