Manager, Onboarding & Learning Experience
New
J
JobgetherHuman Resources
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 6 years of experience in program management, onboarding, learning enablement, change management, organizational enablement, or a related area.
- Required Skills
- LeadershipSharePointMicrosoft OfficeStakeholder managementChange Management
Requirements
- Bachelor’s degree in a relevant discipline such as pharmaceuticals, life sciences, communications, business, learning and development, or a related field.
- At least 6 years of experience in program management, onboarding, learning enablement, change management, organizational enablement, or a related area.
- Demonstrated success managing complex, cross-functional programs involving multiple stakeholders, timelines, deliverables, and dependencies.
- Experience supporting onboarding, training, workforce readiness, or learning initiatives in operational environments.
- Strong planning and program coordination skills, including the ability to sequence activities, manage competing priorities, and maintain execution discipline.
- Excellent written and verbal communication skills, with the ability to translate complex information into clear, actionable messages and learning materials.
- Strong stakeholder-management and relationship-building abilities, with the confidence to work across functions and influence without relying solely on authority.
- Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, PowerPoint, and Excel.
- Ability to work effectively in fast-paced, frontline, or operational environments where priorities may change quickly.
- Experience leading, coaching, or developing team members, with a demonstrated commitment to inclusive leadership and continuous development.
Responsibilities
- Lead the strategy and end-to-end execution of onboarding programs, including cohort planning, curriculum sequencing, certifications, readiness activities, and cross-functional alignment.
- Develop learning enablement plans for product launches, process changes, and other initiatives affecting service center teams.
- Partner with Workforce Management and Operations to align onboarding and training programs with staffing levels, capacity, operational constraints, and business priorities.
- Conduct change-impact assessments to identify learning, communication, and workforce-readiness requirements.
- Establish standards and strategies for learning communications, training rollouts, and operational engagement activities.
- Coordinate the rollout of training updates, job aids, desk resources, reinforcement activities, and other learning materials.
- Directly manage a small team through goal setting, prioritization, coaching, performance feedback, and professional development.
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