Senior Director, Professional Services
New
F
FluxxSaaS / Grantmaking
Candidates must be located in the United States.Full-TimeDirector
SalaryZone 2 (Atlanta, Seattle, San Diego, D.C.): $175,000 – $200,000; Zone 3 (All other U.S. locations): $165,000 – $190,000 (includes base & 10% bonus)
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Job Details
- Experience
- 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role.
- Required Skills
- Project Management
Requirements
- 10+ years of experience in Professional Services, Consulting, or Customer Delivery.
- At least 5 years of experience in a senior leadership role.
- Proven success in managing financial and operational metrics, including utilization, margin, throughput, and forecasting.
- Demonstrated ability to balance financial accountability with customer value creation.
- Experience managing implementation partners, including enablement, certification, and performance management.
- Strong financial acumen and experience developing and managing P&L forecasts.
- Expertise with PSA tools, project management platforms, and performance dashboards (specifically Rocketlane and/or Planhat).
- Experience leading teams delivering SaaS implementations from quick-start to complex enterprise configurations.
- Exceptional communication and executive presence with cross-functional stakeholders.
- MBA or advanced degree preferred.
- Experience with grants management, CRM, ERP, or workflow automation SaaS products preferred.
- Background in scaling Professional Services functions in high-growth or mid-market SaaS preferred.
Responsibilities
- Operate Professional Services as a strategic business function, accountable for P&L performance, including utilization, margin, throughput, and revenue forecasting.
- Define annual PS financial targets and develop plans to achieve or exceed them.
- Establish and enforce delivery methodologies, governance standards, and performance frameworks to ensure quality, efficiency, and predictability.
- Serve as the executive owner of the implementation partner ecosystem, including partner enablement, certification, and performance management.
- Collaborate with Sales, Product, and Customer Success to ensure accurate project scoping, pricing, and alignment with the customer lifecycle.
- Manage and scale a team of project managers, solution builders, and data migration specialists.
- Maintain data accuracy in Professional Services Automation (PSA) tools for reporting on utilization, backlog, and burn rate.
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