Senior Director Client Services
New
B
BusinessolverBenefits Technology
Remote - United StatesFull-TimeDirector
Salary110K to 172K per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementStakeholder managementRelationship management
Requirements
- Bachelor’s Degree in management, Communication, or similar field.
- 8+ years progressive experience working with brokers, carriers, and clients in the Benefit Administration arena.
- Highly motivated, confident, energetic with a positive attitude.
- Strong relationship management and project management expertise.
- Analytical skills and ability to engage/motivate multiple stakeholders.
- Excellent verbal and written communication skills.
- Resourceful and creative problem-solving ability.
- Tech-savvy with a comfort level for learning modern technology.
- Availability to travel up to 15%.
- Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred.
Responsibilities
- Partner with Project Management and Production Planning team members daily to review capacity, team deliverables, and performance.
- Provide directions on documentation of work requests and define/assign work to resources.
- Review and analyze client health scorecards weekly and address risk areas.
- Act as client escalation point for service delivery concerns and oversee key initiatives.
- Report operational performance to the client leadership team weekly.
- Conduct strategy meetings with Customer Success teams to review client activity and needs.
- Manage team members through 1:1s, training, and support for learning paths.
- Participate in sales finalist meetings and partner on scope of services presentations.
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