Business Systems Analyst
New
C
CordanceB2B SaaS
United States - Remote, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3 or more years of experience
- Required Skills
- Business AnalysisSalesforceHubSpotNetSuiteCRM
Requirements
- 3 or more years of experience in business systems, CRM administration, revenue systems, or a related role.
- Strong hands-on HubSpot administration experience across both CRM and Marketing Hub.
- Demonstrated ability to work across multiple systems and reason through data flows, integrations, dependencies, and downstream impacts.
- Experience gathering requirements and translating business needs into clear documentation, user stories, or technical tickets.
- Strong written and verbal English communication skills, with confidence working directly with internal stakeholders and business-unit leaders.
- Ability to work US business hours in a remote environment.
- Experience in a multi-entity, acquisitive, private-equity-backed, or B2B SaaS environment.
- Working knowledge of marketing operations concepts, including lists, workflows, lead lifecycle management, and data hygiene.
- Exposure to Salesforce, NetSuite, an integration platform such as Workato, data hygiene tools such as Insycle, or reporting tools such as Lightdash is preferred.
Responsibilities
- Own the day-to-day administration of HubSpot across CRM and marketing, including campaigns, lists, workflows, lifecycle stages, data management, and new configurations.
- Support Marketing and Sales Development teams by translating business needs into scalable system solutions and reliable processes.
- Build and maintain a strong understanding of how data moves across Cordance's systems, including CRM, quote-to-cash, ERP, and the data platform.
- Assess the downstream impact of proposed changes and proactively identify dependencies, risks, or data-quality concerns across connected systems.
- Partner with internal stakeholders to gather requirements and translate them into clear documentation, user stories, and actionable tickets.
- Triage and scope incoming requests, resolve issues within the role's ownership, and route execution work to the appropriate global administration resources.
- Clarify incomplete requests and help stakeholders define the desired business outcome, requirements, and priority before work begins.
- Support system integrations and the onboarding of new business units where initiatives touch the CRM or marketing technology stack.
- Develop and maintain system documentation, operating standards, and SOPs to improve consistency, scalability, and shared knowledge.
- Identify opportunities to improve system adoption, data integrity, workflow efficiency, and the overall user experience.
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