Contact Center Agent I
New
J
JobgetherFinancial Services
Based in the United States, Monday-Friday 3:15 PM to 12:00 AMFull-TimeEntry
Salary51,000 - 55,000 USD per year
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Job Details
- Experience
- At least two years
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- High school diploma, GED, or equivalent secondary education credential.
- At least two years of experience in customer-facing environments.
- Strong organizational and prioritization skills with the ability to manage multiple systems.
- Ability to work reliably with general supervision in a remote environment.
- Goal-oriented with the ability to meet measurable performance and quality targets.
- Excellent verbal and interpersonal communication skills.
- Strong computer skills, with intermediate proficiency in Microsoft Word and Excel preferred.
- Ability to follow established procedures and maintain confidentiality of sensitive financial information.
- Availability to work the required Monday-Friday shift from 3:15 PM to 12:00 AM.
Responsibilities
- Provide prompt, courteous, and knowledgeable support to members via inbound calls, emails, and chats.
- Respond to inquiries regarding products, accounts, debit/credit cards, and new account establishment.
- Identify member needs and present relevant financial products and services effectively.
- Research concerns, identify solutions, and escalate complex issues appropriately.
- Meet contact center KPIs including schedule adherence, average handle time, and quality scores.
- Maintain regulatory compliance including Bank Secrecy Act and anti-money laundering requirements.
- Monitor for suspicious activity and complete accurate regulatory reports.
- Collaborate with supervisors to implement feedback and improve productivity.
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