Sleep Coach (Call Center Agent)
New
W
WellSkyHealthcare Support
United States; Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, or Texas.Full-TimeEntry
Salary13 - 16 USD per hour
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- GED or High School Diploma.
- Ability to work full-time (40+ hours per week).
- Customer-focused mindset with confident phone communication skills.
- Highly organized and capable of juggling multiple priorities.
- Ability to work additional or irregular hours as needed.
- Must adhere to security policies to safeguard company and client information.
- Ability to sit and view a computer screen for extended periods of time.
Responsibilities
- Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate.
- Promote the sale of replacement masks, cushions, seals, and filters to meet specific order inclusion targets.
- Utilize outreach strategies to assess patient usage, satisfaction, and program engagement.
- Verify and update patient records, including insurance details, to ensure data accuracy.
- Maintain professionalism, return patient voicemails within two hours, and foster positive relationships.
- Navigate the internal platform to process orders according to client-specific procedures.
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