Work From Home Call Center Sales Agent
New
M
MCIBusiness Services
United StatesFull-TimeEntry
SalaryStarting compensation is based on experience.
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Job Details
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceAccount ManagementTechnical support
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (20+ words a minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating system.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- The ability to evaluate, troubleshoot, and follow-up on customer issues.
- An aptitude for conflict resolution, problem solving and negotiation.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused and self-manage.
- Strong team orientation and customer focus.
Responsibilities
- Listen to customers, understand their needs, and resolve customer issues.
- Utilize systems and technology to complete account management tasks.
- Recognize sales opportunity and apply sales skills to upgrade.
- Explain and position the products and processes with customers.
- Appropriately escalate customer dissatisfaction with managerial team.
- Ensure first call resolution through problems solving and effective call handling.
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