Technical Support Engineer
New
C
CrowdStrikeCybersecurity
Remote, MEXFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish
- Experience
- 3+ years
- Required Skills
- LinuxTechnical support
Requirements
- 3+ years of customer support, technical support, system administration, or related customer-facing role.
- Knowledgeable in the Windows environment, including Windows Service and Workstation.
- Proficiency in troubleshooting and diagnosing low-level operating systems and network issues.
- Ability to learn new technologies quickly.
- Excellent relationship management and customer service skills.
- Strong written and verbal communication skills.
- Ability to work independently with little direct supervision and as part of a team.
- Outstanding analytical and organizational abilities.
- Ability to remain calm, composed, and articulate in tough customer situations.
- Experience supporting Kernel level security solutions (preferred).
- Experience supporting hybrid environments (preferred).
- Experience supporting security applications such as AV, VPN, Firewall, or proxy (preferred).
- Linux troubleshooting experience (preferred).
- Experience with Splunk (preferred).
- Experience with troubleshooting Windows and Mac (preferred).
Responsibilities
- Take ownership of customer issues, including initial troubleshooting, root cause identification, and resolution or escalation.
- Identify and escalate priority issues requiring immediate attention.
- Meet or exceed customer expectations on response quality, timeliness, and overall experience.
- Serve as internal and external point of contact on customer escalations.
- Collect information and document bugs with Senior TSEs and Engineering.
- Create troubleshooting documentation to support the knowledge base.
- Develop process improvements and new ways to delight customers.
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