Senior Technical Customer Support Engineer - LATAM
New
C
ClickHouseCloud Data Analytics
Location: Latin America (Remote), Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environmentFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SQLClickhouseDistributed SystemsTechnical support
Requirements
- Technical breadth and depth in ClickHouse (open-source or Cloud) or relevant domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, or Software Engineer.
- Ability to work fully remote with reliable connectivity.
- Availability to support 24x7 operations in a global, distributed environment.
- Strong communication and interpersonal skills.
- Team-oriented mindset with the ability to solve complex problems.
- Self-driven, curious, and eager to continuously learn and grow.
- Experience with OSS and open-source technologies (bonus).
- Experience with Azure, GCP, or AWS (bonus).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (bonus).
Responsibilities
- Support and guide users, customers, and prospects via tickets, chat, Slack, community, and meetings.
- Develop technical solutions based on ClickHouse Cloud and open-source, shared via documentation, knowledge base, blogs, meetups, webinars, and training.
- Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define functionality required by users.
- Assist with mentoring, training, and knowledge sharing with colleagues and customers.
- Deliver professional response and guidance within required Service Level Agreements (SLAs) for technical cases.
- Build strong, trusted relationships with colleagues, customers, and partners.
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