Senior Technical Customer Support Engineer - LATAM
New
C
ClickhouseData Analytics
LATAM, 24x7 global support coverageFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SQLCloud ComputingClickhouseSaaSDistributed SystemsTechnical support
Requirements
- Technical breadth and depth in ClickHouse (open-source or Cloud) or relevant domains like SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous experience as a Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
- Available to work in a globally distributed, 24x7 support environment.
- Strong communication skills with reliable internet connectivity to work fully remote.
- A mindset focused on teamwork, global engagement, and problem-solving.
- Experience with Azure, GCP, or AWS (bonus).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (bonus).
- Familiarity with open-source technologies, whether as a user, contributor, or community member (bonus).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community channels, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for sharing through documentation, knowledge base, blogs, meetups, and training.
- Work closely with global Support, Engineering, Go to Market, and Product Management teams to define user-required functionality.
- Assist with mentoring, training, and knowledge sharing with colleagues and customers.
- Deliver excellent technical customer service while meeting established Service Level Agreements (SLAs).
- Build trusted relationships with colleagues, customers, and partners.
View Full Description & ApplyYou'll be redirected to the employer's site
