- Own end-to-end technical support for developer customers, including SDK integration and API debugging.
- Triage, investigate, and resolve customer issues in partnership with Engineering.
- Support new customer onboarding and partner with Sales and Engineering to ensure successful production integration.
- Proactively monitor key accounts to identify usage anomalies and integration improvement opportunities.
- Develop and maintain support foundations such as runbooks, on-call rotations, and SLA processes.
- Implement and leverage AI workflows for triage, log analysis, and response drafting.
- Collaborate with Product and Engineering to translate recurring support issues into long-term product or documentation fixes.
PythonSQLArtificial Intelligence+7 more