Kubernetes Technical Support Engineer
U
UbimindsAI Vision Platform
LATAM-based candidate, U.S. East Coast business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- AWSCloud ComputingKubernetesAzureNetworkingTroubleshootingTechnical support
Requirements
- 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
- Strong hands-on Kubernetes experience in production environments.
- At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
- Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
- Experience working directly with customers in a technical capacity.
- Strong written and verbal English communication skills (conversational English is mandatory).
- Ability to independently investigate complex technical issues and collaborate with engineering teams.
- LATAM-based candidate available to work U.S. East Coast business hours.
Responsibilities
- Provide Tier 2 / Tier 3 technical support to enterprise customers.
- Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
- Reproduce customer environments and run tests to diagnose technical problems.
- Work directly with customers during technical discussions and troubleshooting sessions.
- Manage and resolve technical support tickets.
- Collaborate with Engineering, Sales, and Customer Success teams.
- Escalate complex issues and product bugs to Engineering and help drive them to resolution.
- Clearly communicate technical findings, workarounds, and resolutions to customers.
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